---
title: "All about Call recordings"
description: "Where to access Call recordings and how to set permissions for it."
url: https://hckacqqlv.gleap.help/en/articles/5992838-all-about-call-recordings
collection: "Calls"
updated: 2025-08-07
language: en
---

# All about Call recordings

Where to access Call recordings and how to set permissions for it.

## **Where can I access my Call recordings?**

You will be able to access all your call recordings from **Calls > Completed > Purpose > Audio player,**

![](https://staticfiles.gleap.io/helpcenter/6863c6c57b99da5e060a1cb6/20250807102457_0032.png)

If you click on More in the Audio player, you will be able to **download** the recorded audio to your personal computer in **.wav** **format** and control the **playback speed** of the recording.

![](https://staticfiles.gleap.io/helpcenter/6863c6c57b99da5e060a1cb6/20250807102457_9084.png)

**Note:**

-   The calls will be recorded for **Answered**, **Incoming call,** and **Voicemail Received** call statuses.
    

-   Call recordings won't work with free credits. You need to [purchase credits](https://support.klenty.com/en/articles/4097124-where-can-i-buy-call-credit) to access it.
    

## **How to set permissions for Call recording?**

-   If you are in a team, call-related [user permissions](https://support.klenty.com/en/articles/4555310-can-i-control-access-to-certain-actions-for-my-team) can be granted to the regular users only by the team's admin/owner.
    
-   If you are an admin or an owner, to provide permissions, head to **Settings > Admin > Calls > Call permissions,**
    

![](https://staticfiles.gleap.io/helpcenter/6863c6c57b99da5e060a1cb6/20250807102457_0329.png)

-   **Recording incoming and outgoing calls for all users -** If the owner/admin toggles off/on this option, Call recording will be disabled/enabled for all users included in the account by default.
    
-   **Manage individual call recording** - If the owner/admin checks this box, users in the account will be able to manage their Call recording setting individually.